When it comes to coffee, Folgers is a household name that’s been around for over 160 years. With its rich flavor and aroma, it’s no wonder why millions of Americans start their day with a cup of Folgers in hand. But what happens when you need to get in touch with the company behind the coffee? Whether you’re a loyal customer, a business owner, or simply a coffee enthusiast, knowing how to contact Folgers coffee can be a game-changer. In this article, we’ll explore the various ways to reach out to Folgers, from phone numbers to email addresses, and even social media.
Phone Numbers: The Quickest Way to Reach Folgers
When you need a quick answer or resolution, picking up the phone is often the most effective way to get in touch with Folgers. Here are the primary phone numbers to contact the company:
Folgers Consumer Affairs: 1-800-937-9745 (Monday – Friday, 9:00 a.m. – 5:00 p.m. EST)
This phone number is dedicated to consumer inquiries, concerns, and feedback. Whether you’re looking for information on a specific product, have a question about your coffee, or simply want to share your thoughts on Folgers, this is the number to call.
Folgers Business and Commercial Inquiries: 1-800-442-5242 (Monday – Friday, 9:00 a.m. – 5:00 p.m. EST)
If you’re a business owner or representative looking to partner with Folgers, or need information on commercial products and services, this phone number is the best way to get in touch.
Additional Phone Numbers for Specific Inquiries
While the above numbers are the primary points of contact, Folgers also has additional phone numbers for specific inquiries:
Folgers Coffee Singles and Keurig Coffee Makers: 1-866-955-6654 (Monday – Friday, 9:00 a.m. – 5:00 p.m. EST)
Folgers Gift Shop: 1-800-442-5242 (Monday – Friday, 9:00 a.m. – 5:00 p.m. EST)
Email Addresses: A Convenient Alternative
Sometimes, you might prefer to send an email instead of making a phone call. Folgers provides several email addresses to reach out to the company:
Folgers Consumer Affairs: [email protected]
This email address is monitored by the consumer affairs team, and they’ll respond to your inquiries, concerns, or feedback.
Folgers Business and Commercial Inquiries: [email protected]
For business-related inquiries, this email address is the best way to get in touch with the Folgers commercial team.
Email Etiquette: Tips for Effective Communication
When sending an email to Folgers, keep the following tips in mind to ensure a prompt and effective response:
- Be clear and concise in your message
- Provide as much detail as possible about your inquiry or concern
- Avoid using multiple emails or contacting multiple departments for the same issue
- Be respectful and courteous in your tone
Social Media: A Modern Way to Connect
In today’s digital age, social media has become an essential platform for companies to engage with their customers. Folgers is no exception, with a strong presence on various social media platforms:
Folgers on Facebook: @FolgersCoffee
Folgers on Twitter: @FolgersCoffee
Folgers on Instagram: @FolgersCoffee
Folgers actively responds to comments, messages, and reviews on these platforms. You can reach out to them with your questions, concerns, or simply to share your coffee moments.
Benefits of Social Media Interaction
Engaging with Folgers on social media offers several benefits:
- Quick responses to your inquiries
- Exclusive promotions and discounts
- Access to behind-the-scenes content and company news
- Opportunities to share your Folgers experiences and opinions
Mail and Online Forms: Alternative Contact Methods
In addition to phone, email, and social media, Folgers provides alternative contact methods for those who prefer written communication or want to submit a detailed inquiry:
Folgers Mailing Address:
Folgers Coffee Company
Attn: Consumer Affairs
6001 Harwood Avenue
Bedford Heights, OH 44146-5544
You can send a letter or package to this address, and the consumer affairs team will respond accordingly.
Folgers Online Contact Form:
Folgers offers an online contact form on their website, which allows you to submit your inquiry or concern in a convenient and structured format.
Benefits of Written Communication
Using mail or online forms to contact Folgers has its advantages:
- Allows for detailed and thoughtful communication
- Provides a paper trail for reference
- Can be more convenient for those who prefer written communication
What to Expect When Contacting Folgers
When reaching out to Folgers, there are a few things to keep in mind:
- Response times may vary depending on the method of contact and the complexity of the inquiry
- Folgers strives to respond to all inquiries within 24-48 hours
- Be prepared to provide detailed information about your concern or inquiry
Resolving Issues and Concerns
If you’re contacting Folgers with a concern or issue, the company’s customer service team is committed to resolving the matter promptly and fairly. Here’s what you can expect:
- A thorough investigation into your concern
- A prompt response with a resolution or solution
- Follow-up communication to ensure the issue is resolved to your satisfaction
By knowing the various ways to contact Folgers coffee, you can easily get in touch with the company and have your questions, concerns, or feedback addressed. Whether you prefer phone, email, social media, or mail, Folgers is committed to providing excellent customer service and building strong relationships with its customers. So go ahead, brew a cup of your favorite Folgers coffee, and connect with the company that’s been bringing people together for generations.
How can I contact Folgers Coffee customer service?
You can contact Folgers Coffee customer service through various channels, including phone, email, and mail. The customer service team is available to assist with any questions or concerns you may have about Folgers products or services. To reach Folgers customer service, call 1-800-FOLGERS (1-800-365-4637) Monday through Friday from 9:00 am to 5:00 pm EST. You can also email Folgers at [email protected] or mail your inquiry to Folgers Coffee Company, Consumer Affairs, 3333 Coffee Road, P.O. Box 6134, Orrville, OH 44678-6134.
Remember to include your name, address, and phone number when reaching out to Folgers customer service so they can better assist you. This will also ensure a prompt response to your inquiry. Whether you need help with a product, have a question about a recipe, or want to provide feedback, the Folgers customer service team is ready to help.
What are the hours of operation for Folgers Coffee customer service?
The Folgers Coffee customer service team is available Monday through Friday from 9:00 am to 5:00 pm EST. During these hours, you can reach out to the team by phone or email to ask questions, report issues, or provide feedback. If you need assistance outside of these hours, you can still email Folgers or mail your inquiry, and the team will respond as soon as possible.
Keep in mind that Folgers customer service is not available on weekends or holidays. If you have an urgent matter that requires attention, you may want to consider reaching out to a local retailer or coffee shop for assistance.
Can I send a letter or mail to Folgers Coffee?
Yes, you can send a letter or mail to Folgers Coffee. The company has a dedicated address for consumer affairs, which is Folgers Coffee Company, Consumer Affairs, 3333 Coffee Road, P.O. Box 6134, Orrville, OH 44678-6134. You can use this address to send feedback, ask questions, or report issues with Folgers products.
When sending mail to Folgers, be sure to include your name, address, and phone number so the company can respond to your inquiry. You can also include any relevant details, such as the product name, batch number, or purchase date. This will help the Folgers team address your concern more efficiently.
How do I report a problem with a Folgers Coffee product?
If you encounter a problem with a Folgers Coffee product, you can report it to the company’s customer service team. Start by calling 1-800-FOLGERS (1-800-365-4637) or emailing [email protected]. Be prepared to provide details about the issue, including the product name, batch number, and purchase date.
When reporting a problem, be as specific as possible and include any relevant information. This will help the Folgers team investigate the issue and provide a resolution. If you have a photo of the product or packaging, you can also attach it to your email or mail it to Folgers.
Can I request a refund or replacement from Folgers Coffee?
Yes, you can request a refund or replacement from Folgers Coffee if you are not satisfied with a product. To initiate the process, contact the company’s customer service team by phone or email. Be prepared to provide proof of purchase, such as a receipt or package label, and details about the issue with the product.
The Folgers team will review your request and respond with a solution. In some cases, you may be asked to return the product or provide additional information. Follow the instructions provided by the customer service team to ensure a prompt resolution.
How do I submit a recipe or idea to Folgers Coffee?
If you have a recipe or idea that you think Folgers Coffee would be interested in, you can submit it to the company’s consumer affairs team. You can email your recipe or idea to [email protected] or mail it to Folgers Coffee Company, Consumer Affairs, 3333 Coffee Road, P.O. Box 6134, Orrville, OH 44678-6134.
When submitting a recipe or idea, be sure to include your name, address, and phone number. This will allow the Folgers team to contact you if they need more information or want to discuss your submission further.
Is there a way to contact Folgers Coffee on social media?
Yes, Folgers Coffee has a presence on various social media platforms, including Facebook, Twitter, Instagram, and Pinterest. You can reach out to the company through direct message or post on these platforms. However, keep in mind that social media is not a preferred method of contact for customer service inquiries.
If you have a question or concern about a Folgers product, it’s best to contact the company’s customer service team directly through phone, email, or mail. This will ensure a prompt and efficient response to your inquiry. Social media is better suited for general comments, feedback, or discussions about Folgers products and recipes.